Shipping policy

Shipping Policy

At Hydrozen, we offer free shipping on any items over £20. Once an order leaves our warehouse, the responsibility for timely delivery lies with the delivery provider. If you encounter any delays, please reach out to us via our contact us page, and we will collaborate with the shipping provider to resolve the issue as quickly as possible.

Shipping Restrictions

Currently, we are unable to ship to the following territories:

• Colombia
• Israel
• Iraq
• Russia
• Ukraine
  

Shipping Times

Please be aware that shipping times may vary depending on the destination country and the product, and are subject to change. Our current shipping options and estimated delivery times are as follows:

Free Tracked & Insured Shipping:

• USA - Mainland (5-10 Days) - FREE
• USA - Hawaii, Alaska & Islands (8-12 Days) - FREE
• UK (5-7 Days) - FREE
• Canada (CA) (5-10 Days) - FREE
• European Union (EU) (5-7 Days) - FREE
• Australia (AUS) (5-7 Days) - FREE
• International (Int'l) (7-10 Days) - FREE

Shipping is free to all countries, except for a few, such as Switzerland and Malta. Any applicable fees for these destinations will be displayed at checkout.

Note: We strive to dispatch all orders within 72 hours due to exceptionally high demand. Please be patient as we provide you with tracking details. The shipping times mentioned above refer to working/business days.